Last updated: April 10, 2025
This Privacy Policy describes how Loama Sleep (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from loamasleep.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on the Site and revise the “Last updated” date.
How We Collect and Use Your Personal Information
Information We Collect Directly from You
We collect personal information directly from you when you interact with us. This may include:
- Basic contact details: name, address, phone number, email
- Order details: billing/shipping addresses, payment confirmation
- Account details: username, password, security questions
- Shopping behavior: items viewed, cart activity, wishlists
- Customer support: any information you include when communicating with us
Certain features may require this information. Not providing it may restrict access to parts of the Services.
Information We Collect through Cookies
We automatically collect certain usage data, including:
- Device/browser details
- IP address
- Network connection info
- Site interaction data
We use cookies and similar technologies to collect this data. These help improve your experience, remember preferences, and perform analytics. You can block cookies through your browser, but doing so may affect functionality.
Information We Obtain from Third Parties
We may receive information from vendors and service providers who help us operate the Site and Services, such as:
- Payment processors
- Fulfillment partners
- Analytics and support platforms
We treat this information according to this Privacy Policy. We are not responsible for the accuracy or policies of third-party providers.
How We Use Your Personal Information
- Providing Services: Process payments, fulfill orders, manage your account, handle shipping and returns, send transaction-related communications
- Marketing and Advertising: Send promotional messages and display tailored ads
- Security and Fraud Prevention: Detect and respond to unauthorized activity
- Customer Support: Improve and respond to inquiries
How We Disclose Personal Information
We may disclose your information in the following ways:
- To vendors and service providers: For services like payment processing, analytics, cloud storage, and customer support
- To business or marketing partners: For marketing and advertising purposes
- With your consent: When you request or authorize us to share information (e.g., social integrations, product shipments)
- To affiliates: Within our corporate group
- Legal purposes: In connection with legal obligations, enforcement of terms, or protection of rights
- Business transactions: In mergers, acquisitions, or similar transactions
Categories Disclosed in the Last 12 Months:
- Identifiers: Contact, order, and account info
- Commercial info: Purchase history, cart activity
- Internet activity: Usage data
Recipients:
- Service providers (e.g., fulfillment, support, analytics)
- Marketing and business partners
- Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
If you post content publicly (e.g., reviews), it becomes accessible to others. We cannot control or guarantee how others may use that content.
Third-Party Links
Our Site may link to third-party websites. We are not responsible for their content, privacy practices, or security. Review their terms before interacting.
Children’s Data
Our Services are not directed at children. If we learn that a child has provided personal information, we will delete it upon request. We do not knowingly sell or share data of users under 16 years of age.
Security and Retention
We use measures to secure your data, but no system is foolproof. Avoid sending sensitive information via unsecure channels.