Return Window
We offer a 30-night return policy. You have 30 nights (days) from the date of delivery to request a return.
Return Conditions
To be eligible for a return:
- A receipt or proof of purchase is required.
How to Start a Return
Email support@loamasleep.com to request a return.
Items sent back without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@loamasleep.com so we can resolve the issue.
Exchanges
The fastest way to exchange an item is to return the original and place a new order separately once your return is accepted.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method within 10 business days.
Please allow extra time for your bank or credit card provider to process the refund.
If it’s been more than 15 business days since approval and you haven’t received your refund, contact support@loamasleep.com.